Our Returns Policy
We are happy to offer a refund/exchange for an unwanted item returned within 30 days of receipt.
Please note that all items must be returned in a saleable condition:
- Unopened, with all original product packaging and hygiene seals untouched. We are unable to offer a refund or exchange on items that are not re-saleable.
- If your order qualified for a free gift, it must also be returned before your refund or replacement can be processed.
- You will need to cover the cost of return shipping.
How to return
Contact Customer Service if you wish to arrange an exchange. For a return, there’s no need to get in touch.
Receiving Your Refund
Once we have received your package, providing the items have been returned in a re-saleable condition your refund will be issued without delay.
Your refund will be confirmed by email, and funds will be returned to your original payment method. This can take up to 30 business days to show on your statement from the time of issue. Please be aware that this varies by bank and payment methods, and that PayPal transactions show immediately.
If your card has expired since placing the order, please contact Customer Service to make alternative arrangements.
My order has not arrived within the stated delivery time, what should I do?
Our delivery options are fully tracked. If you have not received your order within the times stated for your destination please contact us for help. For orders to international destinations that are delayed, please check if your order has been held in customs clearance. You may be required to pay import tax or customs duty.
You can always contact our team who’ll be able to help you.